Please note, under no circumstances is the fuel included in the rental price. You can also find this information on the confirmation voucher. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. We will send you your rental voucher 48 hours before your pick-up time. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. There might be differences based on offers. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. He explained to me patiently and clearly. So you can bag the best deal with total flexibility to change your plans if you need to. Only when all documents are present and severe negligence can be excluded, a refund will be processed. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. So far I have found the experience of renting a car on this site to be very easy. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Wisecars is an independent travel broker who does not represent any particular car rental company. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. In peak periods this may not be achievable. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. No charge will be made for amending your booking before the start of your rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. It is highly recommended to call the police even for the smallest of damages. In peak periods this may not be achievable. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Great help received from the kind persons on whatsapp chat yesterday and today. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Your voucher will clearly state the address of your vehicle supplier. Your contract for car rental will be between you and the Car Rental Company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Please note that all additional drivers must also show a valid driving licence at pick-up. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Please make sure you return the vehicle to the same rental company from which you collected it. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. rj vlemnyt. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. In that case, the special cancellation terms are presented during booking. Save. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Expired or provisional licences will not be accepted. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. I booked a rental car in Germany and had a flight get delayed that was going to make me late. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. 2023 Wisecars. I'M TRULY IMPRESSED. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Great service! Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Subscribe! Fill in your personal information and state your request. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If you do not agree with any part of them, you must not proceed with your booking. All related documentation must be kept if an insurance claim is submitted. We clearly highlight car and van hire options with Wisecars that have free cancellation. Cancellation Protection can be purchased only at the time of booking and is not refundable. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. One of our helpful agents will be in contact with you to address the request. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If you choose to pay for the service using a credit card, your credit card details are not stored by us. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If not, you will need to purchase the cover at the car rental company counter. Powered by, We use cookies to give you the best experience. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. When you return your car, the car rental company will check it, and charge you for any damages. All bookings include free cancellation up to 48 hours before the pick up time. 2023 Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Please keep in mind that any changes that you make to your booking will probably change the rental price. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars does not own or operate any Car Rental Companies. It is entirely up to the Car Rental Company whether they decide to do so or not. What's Wisecars' cancellation policy? In most locations, the minimum renting age is 21 years. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you require additional drivers, please include them in your booking request. You have a guaranteed booking with us and with one of our trusted premium suppliers. Please note that all additional drivers must also show a valid driving licence at pick-up. I had questions about requirements of car insurance. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. This information must be sent via email and give Wisecars the relevant details of the incident. Wisecars falsely advertised vehicles for rental on their website. You will have to leave a deposit for the fuel. The use of our website signifies your acceptance of these Terms of Service. Wisecars is an online vehicle rental broker. You can also find this information in the pick-up and drop-off details. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. provided by the customer's credit card company. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Some of this include complete insurance and others do not include it at all. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. When you rent a car, you will usually need excess coverage. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. If you're 65 or older, you may have to pay a senior driver fee. Your contract for car rental will be between you and the Car Rental Company. Please note, it is your responsibility to provide all the above-mentioned documents. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. If you have any questions, please feel free to contact us. Wisecars will inform the complaint submitter on how to proceed if needed. That should not even be separate. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If additional information is required, the process may be extended for another 28 calendar days. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Never ever use Wisecars. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Wisecars employs limited use of cookies for your safety and does not store any personal data. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. This information must be sent via email and give Wisecars the relevant details of the incident. My trip to NZ had to be cancelled due to the cyclone that hit the area. We can accept no further responsibility when there is no out-of-hours service available. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Wisecars will inform the complaint submitter on how to proceed if needed. Dear Sara,Thank you for contacting us! We can accept no further responsibility when there is no out-of-hours service available. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. What's Wisecars' cancellation policy? Please read the following to know what is included/excluded in our coverage offers. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If additional information is required, the process may be extended for another 28 calendar days. Even a basic insurance. Trustindex ltal hitelestve. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Any additional charges will need to be paid at the rental counter in the local currency. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. My issue has been resolved. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Wisecars does not take responsibility for partners response times. All cancellations outside of the aforementioned timeframes will not be refunded. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Verification can help ensure real people write reviews about real companies. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Manage bookings effortlessly. You will find the telephone number in the Car Rental Agreement. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It might take your bank extra time to settle the amount. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras.
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