on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Keep up the good work. "I named the process :"Cloud Technical Team" !Not sure what is going on .. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Tweak service Console. It still gives me the same error that it isn't found. Start in setup. Please guide me on this.Thanks. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Service Cloud Specialist Superbadge - 4,5,6,7. @Trailhead baby I am having same error message. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I was creating 'wrong queue' queue . 43 are for Admins. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Use the search o. Hello! Hello Trailhead Baby! You write beautiful things. Sales at Lychee shadow Thank you sooo much, you were right! Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Making dinner for Mom! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Does this match the requirements? Sorry . I'm STILL hacking away at this error message. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Skip Main Navigation. An action can be added to the page layout. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. @Joy.. Can you please share the solution ?r. I have enabled the knowledge user check box in the user profile. Ive always thought this was pretty cool. Glad you figured it out! Found my mistake (apart from taking it too literally). Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Ensure you group report results correctly. Usually this is due to some pre-existing configuration or code in the challenge Org. Hello. I learned so much doing it. Ask Question Asked 2 years, 8 months ago. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. but i don't know what is next step? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Service Cloud Specialist Superbadge. Wait 24 hours then re-create the process. Also when i click on Overflow Assignee no records found window pop up. Below are tips and gotchas for each report / dashboard. Your help is needed! @adityavarma chekuri try to name the support process only "Cloud Technical Team". and me too!! The custom email button I made was visible instead but was not approved by the Trailhead check. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. We can't find the 'Customer Case Team' role. No. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I dont see any check box under layout properties of Knowledge. Challenge 1: Automate record creation. He laughs when I poke his nose and tries to take toys out of my hand. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Already on GitHub? Sounds like you need, The instructions mention that agents should be able to decline requests. No idea what is missing. any ideas? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. This is my current version name. Ensure you group report results correctly. Any help would be greatly appreciated. It has to be so simple. Does this help? After changing the name of the inactive user it worked for me. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I'll take a look as soon as Trailhead is back up! Create the Cloudy Technical Team support process! The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. {!Case.OwnerFirstName}, Ursa Major Solar. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Have you set up the routing address? R&D, A project with Daddy: My favorite daily process! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. I got it figured out. This comment has been removed by the author. . I am glad that you figured it out. I did add the things mentioned automated action in macro. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I have enabled the knowledge user check box in the user profile. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Use the search o. Hello! I have the same problem, I have the same problem, could you solve it? Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. not sure how to troubleshoot this tho..@_@, hmmm! Also, my email-to-case and email on demand are checked. I had to do a quick refreher on this topic mid-superbadge. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Coild you please help me out? Thanks so much for responding. Grab a pen and paper. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Any help! We recommend using a new Developer Edition (DE) to check this challenge. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. It is now working. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Modified 2 years, 1 month ago. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. You cannot customize its label or logo". :) I'd reconsider that time trigger. THANK YOU! I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Ensure you group report results correctly. " Ensure you create the Cloudy Weather Resolution automated action. Search for an answer or ask a question of the zone or Customer Support. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Initial Response milestone- You only need 1 criteria. ", There are two options for email to case. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. This superbadge in specific helps building reusable granular components. But I have created this Data Category, so I'm not sure what the issue is. I also ran into this after copy pasting the API Name out of the error message. If you did them recently, try not to leave it too long to attempt this superbadge. When you start a create a new report, simply click to start with a clean screen. Excellent article and with lots of information. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. 3 new items on utility bar. . He laughs when I poke his nose and tries to take toys out of my hand. Prework and Notes. Making dinner for Mom! (Email to rebecca@capstorm.com). Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. "This is a standard app. I'd do a quick google search on Salesforce Macros- It's a point and click process. privacy statement. Leave a comment for the Trailhead Baby! Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Yes! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. If easier, feel free to email me some screenshots- rebecca@capstorm.com. You may want to jot down notes as you read the requirements. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I even tried to create a new playground and start over (that only made things wose). Also, I've included Entitlements in the console. this blog is beneficial and great information to share with us. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I have tried a thousand times with all variationsand the same error keeps coming up. Issue was with the Lightning Page Layout. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I am the Trailhead Baby! Yes you do. hmmm This looks good. I dont see any check box under layout properties of Knowledge. Knowledge Basics for Lightning Experience. Right now he' taking a nap.so I'm off to edit some reports! It's a status. New Profile button, instead of hitting the Clone button on the Technical profile page. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. What should I do? Remember you can only have one assignment rule per object and the instructions specify two routes. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Thanks a lot in advance. I've no clue what more I need to do to complete this challenge. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I add wrong queue to Presence Statuses but I still have the same issue. Still stuck? Review the steps to create the 'Cloud Technical Team Support Process'.". Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". The key word is "rename." "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I have both Email to Case and On Demand Service enabled on the Email to Case page. Still stuck? I am stuck on challenge 5. I've had it take up to 24 hours :(. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Are you sure you want "email to case"? !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I'm whole again. Challenge 4 Case Routing. Have a question about this project? rebecca@capstorm.com. "I have created the Entitlement Process named "Cirrus Support Process" twice now. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. I am stuck at Step 3 - Create service level and actions. Will you be able to guide me? I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I was very impressed by this post, this site has always been pleasant news. Does somebody have a thought? Ensure you group report results correctly. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Thanks for getting back to me. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Sounds like an easy oops! Can You Please Provide the notes So we Can Follow That And Solve Superbadge. hey,yes it was, i figured out after you replied. Alas, fingers crossed for the next challenges. I have sent screen shot of my report to rebecca@capstorm.com . Is there an "email template" in the "email template" object? Checkboxes: Missing 3 that should be checked. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Ensure you set up the routing for Advanced Cases properly. Configure a named credential and remote site according to the specifications outlined in the business requirements. Very helpful, thanks for the information! If you are short on time, start around the 20 minute mark. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Can you help how to revert it back and to see Closed status field. And of course, I just tested the challenge 4 again and I passed! Confused? I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Hyatt Place New Taipei City Xinzhuang. Back to the superbadge. Ensure you set up the routing for Advanced Cases properly. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. When you start a create a new report, simply click to start with a clean screen. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Could you share what you have for your dashboard/report/etc and I'll take a look! Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. "Not able to figure out what is wrong here. Appreciate any help. This is my journey- a normal kid by day- a Trailhead explorer by night. You, my amazing reader, get more than tips for a Salesforce Superbadge. I have used knowledge 1000 times and have never had anything like this. Hello, Thanks for your feedback. I made two dollars today! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Thanks for the help! Right now he' taking a nap.so I'm off to edit some reports! Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Gosh how frustrating! i could pass the challenge, so great to have some experts available like you! Let's do this. Could you shoot over a few screenshots of what you have? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Theyre such a useful way to remember what needs to be done before you start. "Please help to resolve this. Go to a case- check the Status options. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Hi I am getting the below error. Hi,Oh I got it! The demand for UI/UX design implementation is continuing to grow. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Thanks in advance. This thing is just hosed and I'm only on #2. Intermediate case users can access both lists of cases. I have the same problem and my Entitlement Process is already active :(.
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