Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. How do you decide which hotels to recommend on your site? Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. We advise you visit the relevant airport website for information on which terminal your flight will be departing from. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. However, your flight times will be confirmed when you receive your tickets. Hays Travel Card is free to use worldwide in millions of locations. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. Except where we act as package organiser (see Where we are package organiser below), we accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them. If you do receive an ATOL Certificate but all the Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. protected. 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. How long will it take for my booking confirmation to come through? Introduction 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). They have been in business a long time, and have many shops, homeworkers and members of their Independence group. TUI Refund from Hays Travel Finally came through. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). find out how to get proof of your vaccination status. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. 21. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. Would never book with them again Date of experience: 15 December 2022 Useful2 Share hays travel refund. We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself. What if Im unsure about going on my holiday? An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". Edinburgh, United. 11. Yes, children require their own passport to travel abroad. Our privacy notice is available on our website. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. You will need your account details, booking reference, surname, date of birth and the six-digit verification code. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). She said 388 staff affected by the closures would be offered "alternative work options" to . The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. booking. Registered Office: Gilbridge House, Keel Square. After contacting Hays Travel, he was told he would receive a refund within 28 days, but it meant he couldn't afford to pay for attractions - such as Top of The Rock - and was forced to ask. 9.1 Your contract is with the supplier and its booking conditions apply. For flights departing between 00.01 and 04.00 hrs, the day of departure is deemed to be the previous day. Mr and Mrs Hays at the time said they were "devastated" about the job losses. If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. We will arrange for you to enter into a contract directly with the airline concerned. 4. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct. It may be necessary to reconfirm your flight with the airline prior to departure. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. Please note that you will need the six-character verification code we sent by email or text message. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Make a move and get your savings. If you need any further assistance please contact your local branch, orthe person who made your booking. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 9. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. What luggage can I take on my hotel transfer? Compare pay for popular roles and read about the team's work-life balance. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. Hays is a big concern . Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You can compare all UK suppliers and find the best exchange rates on our travel money comparisons page. | Read 541-560 Reviews out of 850 https://www.gov.uk/government/organisations/foreign-commonwealth-office. Rooms are normally vacated at 12.00 noon on the last day of your holiday. Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip: protected. Until a component has been confirmed by the individual supplier, no contract has been formed. Company Overview for HAYS TRAVEL LIMITED (01990682) Filing history for HAYS TRAVEL LIMITED (01990682) People for HAYS TRAVEL LIMITED (01990682) What does this mean? Two years later, the business . If you do not receive an ATOL certificate, then the booking will However, in some areas, this may be earlier. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. You can change your cookie settings at any time. "Our offer to acquire all 20 shops was agreed, as was the retention of approximately 100 employees, late Friday afternoon." Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. If you are due a refund and have been sent a verification code - please click here. For example, it's probably a package holiday if you booked a flight and a hotel through a travel agent. All prices are correct at time of posting and are. For more information about financial protection and the ATOL A shuttle transfer is usually via a shared coach or bus service. You are advised to read these carefully prior to requesting us to book your flight. Accommodation Ratings and Standards If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you do receive an ATOL Certificate but all the Companies that committed to offering refunds in most scenarios put to them by Which? 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. What is the Bank transfer payment method. Customers are responsible for obtaining any visas required for their holiday. Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. This may be due to the fact your tour operator has not yet confirmed its arrival slots. 19. Visit the Destinations pages on the website for more information on the currency that is legal tender for country you are visiting. This includes the removal of testing for arrivals into the UK for non-vaccinated travellersand the need to complete a passenger locator form. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Hays Travel refund, cancellation and surcharge policy Hays Travel is a Which? All documents (e.g. The ATOL protection does not apply to all holiday and travel Your experience matters. He thought getting a refund would be a breeze. . Some low cost airlines now require boarding cards to be printed before check-in. As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. parts of your trip are not listed on it, those parts will not be ATOL The ATOL protection does not apply to all holiday and travel Well we have a full refund 2 weeks . Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. We asked for a refund, instead. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. 12.5 Where we are package organiser, You may transfer the booking to another person. 23. "It was frustrating," he said . Once the details are entered we will be able to process the transfer. Re: Hays Travel Terrible customer service, Stay away. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. What advice do candidates give for interviewing at Hays Travel. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. SR1 3HA, Registered Office: Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). "Service Charge" a charge for the booking agency services we provide to you. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. The travel agent and tour operator has no debts and the. All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. Further information can be found at. 17. Your contract Hays Travel has now refunded the amount. They have cancelled, so you have a legal right to a refund in 14 days. You need a passport to travel and will be prevented from boarding your flight if you do not have one. Your application will not be submitted for processing until all correct payment information is received. Do I need to pay my balance due for my holiday later this year. HAY Booking Reference Lead Passenger Surname However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Complaints A request to cancel a booking must be made in writing by the lead passenger. Where we are package organiser Hays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. not be ATOL protected. Please ask us to confirm what protection may apply to your Gilbridge House, Tyne and Wear, SR1 3NA. If special assistance is required, you should notify us at the time of booking. The FCDO link above will let you know whether you need to fill out apre-departureform and/or get tested before you travel or on arrivalin your destinationthe requirements on timings and the types oftestaccepted vary from country to country. After registration, on arrival at your accommodation, you will be allocated a room. You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. *Please note that this varies depending on the tour operator. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to.
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