Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. In the meantime, you can always log into your Patient Portal using a web browser to check this information. It is not intended to provide medical advice. For technical issues with this website during normal business hours, please contact our office. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. For technical issues with this website during normal business hours, please contact our office. for more information about an FDA recall. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. For iOS devices: athenaPatient requires OS versions 15.x or above. We will not retaliate against you for filing a complaint. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. We only get paid when you do, so you know your success is our top priority. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. It is at your practice's discretion to allow online appointment scheduling. How do I view messages and/or responses from my provider? If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. Were located at 311 Aresenal Street, Watertown MA 02472. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. How do I ask a question about my account balance? Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. You will also see a list of other individuals connected to your account with health records at the listed provider groups. . While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. usually in ways that contribute to the public good, such as public health and research. Select the patient statement you would like to view. Drive better RCM outcomes by gamifying your revenue cycle processes. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We are required by law to maintain the privacy and security of your protected health information. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Note: This feedback form is NOT for medical questions or advice. The Practice Entities have no control over the security or privacy practices of these external websites. We will say "yes" to all reasonable requests. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Please try again in a few moments. We may charge a reasonable, cost-based fee. Example: We give information about you to your health insurance plan so it will pay for your services. How do I edit how my contact preferences for different types of notifications? After confirming this, try again after waiting for a few minutes. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Make a quick and easy payment online using the QuickPay Portal. It is your responsibility to login to your Patient Portal account and read the messages promptly. Click on the back arrow to return to the Patient Portal. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Click on the back arrow to return to the Patient Portal. To do so: Adobe Acrobat is required to view and print forms on the portal. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Why doesn't anything happen when I click "View Detail" or "View Receipt?". We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Cookies are used for system performance functionality. We may contact you for fundraising efforts, but you can tell us not to contact you again. How does the athenaPatient app relate to the Patient Portal? We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). See how our technology and expertise can have you thriving from day one. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. athenahealth is your provider's trusted billing partner for secure online payment. This will bring up a list of accounts and settings. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. The production team will review submissions but will not be contacting patients to follow up at this time. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. You can complain if you feel we have violated your rights by contacting us using the information on page 1. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. How do we typically use or share your health information? If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. A link to reset your Patient Portal password has been sent to. trouble logging in, password assistance, access to family members information etc.) If you need to speak with the office sooner, please call the office directly. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Does the athenaPatient app have all the same functionality as my providers Patient Portal? See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. Get support that reworks claim denials and recovers payments for you. We will not use or share your information other than as described here unless you tell us we can in writing. We can use and share your health information to run our practice, improve your care, and contact you when necessary. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Please do not expect a response on weekends or holidays. Follow the prompts and check in to your appointment. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Find contact information and answers to frequently asked questions here. If you tell us we can, you may change your mind at any time. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. You are using an outdated browser that is not supported on the Patient Portal. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Features and services. You cannot permanently delete sent or archived messages. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Please. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Below you will find answers to commonly asked questions concerning the website. If you selected a security question when you set up your security option, the following page will appear: 1. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). This website uses encryption software. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. All other Portal support requests (e.g. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. It is at your provider's discretion to make test results available. How do I manage my saved credit and debit cards? You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. We will say "yes" to all reasonable requests. Start by clicking the button below, and logging in with the email and password you already use. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. You will need to wait until it is closer to the time of your appointment to check in. Select your provider and office location. Yes. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Toggle this switch to turn biometric authentication on or off. Where can I fill out medical forms before my appointment? In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. through the athenaPatient app? Please do not expect a response on weekends or holidays. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. We are required by law to maintain the privacy and security of your protected health information. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. athenahealth is unable to respond to general support inquiries sent to this email address. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Please click OK to continue your session. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. The Patient Portal is an online service that provides patients secure access to their health information. To log into athenaPatient, use the email and password for your Patient Portal account. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. How do we typically use or share your health information? Patients can message their doctor or provider directly and connect with their healthcare team! Here you will see an option under Our Resources titled Feedback. Below you will find answers to commonly asked questions concerning the website. This is because all messages that you send and receive in the Patient Portal are part of your medical record. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Statement Code is incorrect. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You understand that Patient Portal provides you with online access to some clinical information about you. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. This will bring up a list of all the test results you have received. How soon can I expect a response from my provider? The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. We can share health information about you with organ procurement organizations. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work.
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