to see the game on TV? View Levi's Stadium Ticketback Terms. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? People have to make mistakes all the time and this was a mistake. Help us improve this article with your feedback. "I finally got a supervisor on the line and he said 'No. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Where Can You Use Your Macys Credit Card? "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. what should I do? Terrible customer service. However, if it's not in your name you can't get this done. Didn't find out until day before event. Read more about our event cancelation policy. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. And if you work in corporate you know that everyone has a boss except the CEO. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I hope we can get refunded. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. I'm returning the tickets and buying else where. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com I WILL NEVER USE THIS SERVICE AGAIN. This cookie is used for the website live chat box to function properly. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I just hope I get my money refunded. 2023, Hearst Television Inc. on behalf of WCVB-TV. to see the game on TV? StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. The spread of COVID-19 has rattled every corner of the live music industry. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Thank you StubHub. Concert is tonight and just received tickets in a completely different section then what i paid for. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. This is ridiculous! Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. I didn't receive my ticket and they won't give a refund only a worthless coupon. But opting out of some of these cookies may have an effect on your browsing experience. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Of course! ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Stub Hub stole from me. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. I will NEVER use stubhub again! 2. Do NOT buy Canadiens tickets from here. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Many events this past month were canceled. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. How Can I Request a Refund for a StubHub Ticket? Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. All Rights Reserved. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. I too spent money on cancelled events. i have tried to call several times but have been on hold >3 hours on 2 occasions. As a marketplace, we act as an intermediary for buyers and sellers. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Just bought tickets. We appreciate your patience. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Necessary cookies are absolutely essential for the website to function properly. Olivia Perreault. Tons of others with stub hub purchases were going through the same thing. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Should have checked this site first. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Certainly they can see that my ticket barcode was not scanned somehow. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. She said to late sorry. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. I called the credit card company and the charges on the card had not even hit yet. The Hollywood Reporter is a part of Penske Media Corporation. I hope they will reply me asap, I just want get my money back. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Terrible Service! If there is any changes to that, all affected buyers will be notified via email. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Stubhub policy on refunds is ridiculous. 4.6.2020. This site is horrible. Horrible return policy, will never use stubhub again!!!! Overall awful experience with only one of four tickets received for $500. Stubhub does not accept returns. Hope someone from Spain make a demand withe the corresponding authorities. They said if I disputed it with my CC company they'll cancel my account with them. Will never use Stibhub again unless I get a full tefundk. For most current purchase, the tickets were not actually available. Needless to say, I received a full refund. Now what? Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. FRAUDULENT COMPANY!!!! Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. I purchased tickets to the Olympic gymnastics trials in January 2020. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I was able to receive a refund but we all know that does not help. StubHub has the final decision on whether or not you will receive a refund. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Your email address will not be published. I ordered the tickets less than an hour ago. Can you explain to me how I can still use the credit that I was issued? This website uses cookies to improve your experience while you navigate through the website. I just bought a parking pass for an event. StubHub is a ticket resale and exchange service. StubHub will offer refunds for canceled events but not postponed events. If you call Stubhub they insult you and treat you like crap. Never Again. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. I will be filing a formal complaint and will NEVER use stubhub again. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Thank you f***ers! My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. You can get a refund from StubHub by calling their customer service line. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. This doesn't make any sense and I transferred these tickets way early on before COVID. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This is the most crooked company I've ever dealt with. Tried to resell same tickets for $20 more. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Hour on Chat and another hour on phone. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Never again will I use StubHub! So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I purchased tickets to the Olympic gymnastics trials in January 2020. No longer was it offering full refunds, only a 120. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. I agree I do not like their return policy. StubHub is taking a lot heat over the policy. Following backlash from customers, the ticketing company responded in a statement this week. Called stubhub, no help! Concert was postponed to October and was just canceled. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. If any of these tragic events occur, you will be eligible for a refund. September 15, 2021 That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. However you may visit Settings to provide a controlled consent. while we were at work. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I am quite dissappointed. Had I known seller didn't have tix I never would've purchased. I was told at the door stub hub does this frequently. Describe your scenario and include any supporting evidence. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Or choose from the following popular destinations. How do I get my money back? StubHub Refund Ticket by Phone. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. A total ripoff! I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. Once we have clear actionable next steps, we will be sure to notify our fans via email! When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Just notified by email of event cancellation for Atlanta United vs Orlando. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Include the reason for the refund and any supporting documentation. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. My tickets were 100% real. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. That's not their fault, that's your fault. Stub Fraud. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.
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