An active listener? Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Assure them that you will take this duty very seriously. If a coworker was being unsafe, would you talk to them about it? When did you have to say no to a customer. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Qantas are a good company to work for with regards to pay and conditions. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. they gave me 5 questions. The minimum age requirement is 18 years. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Remind the interviewer of how excited you are to familiarize yourself with their company. The first time you apply, you'll need to create an account with us. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. We had to come up with an ad campaign for Qantas. The number and type of interviews across the segments will vary. Describe a time when you went gone over and beyond for a customer? Great! Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. they gave me 5 questions. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Establish customer relationships and follow up with customers, as needed. Step 7; Recieved job offer. Terms and conditions apply. Strong customer experience expertise focused in Management and . 10808. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Bookcar hire,car specials,commercial vehiclesandairport transfers. I would soak in all in-person training and any online module training that I would be put through during my orientation. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Tried to book the same flights online and it said "flight full". Getting to wear multiple hats? As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. I applied online. Work life balance is great. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. The medical costs approximately $450. I found it daunting as you are receiving no feedback. I interviewed at Qantas (Melbourne). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. "As you can see from my resume, I have very direct experience in the retail industry. A strong communicator? Designed for small to medium businesses. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Payment from customers definitely could be in person at the airport, so having experience here is a plus. Nice! Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. Good job! I applied online. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Full-Time. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. describe a time you have done your work above and beyond Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) This especially comes into play when you are . Our customer service teams represent us on the ground and in the air. In my current job, I work the phone lines for incoming service calls. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . As a leading provider of air travel, safety and security is paramount to us. I think they were two to three minutes each. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Travel and partner special offers available exclusively for our members. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Join Qantas Frequent Flyerorsubscribe to Red Email today. And don't forget to directly answer the question. Airline Customer Service Agents are often the face of Qantas Airways to passengers. Write down what you think is important so you can reference it when youre in the role play. I applied online the Qantas website and I got an email about a week later for chat interview. They wasted my time and effort and advise me to reapply if I am still interested in their company. Benifits outstanding. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. The process took 9 months. I interviewed at Qantas in Feb 2023. The process took 2 days. Restaurant and hotel reviews, photo galleries and travel articles. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. Based on the urgency and importance of the tasks? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Join Qantas Frequent Flyerorsubscribe to Red Email today. Get ready for your big adventure with our dedicated family section. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Founded in 1920, they are one of the oldest airlines in the world. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. Step 4; Invited to an online group assessment. Find departure and arrival information and view ouron time performance. There was about a month or two wait between each step. I guess its for if were rights person for this position. Step 7; Recieved job offer. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. how to verify an unverified sender in outlook. Be the first to find this interview helpful. customer service agent qantas jobs. Were you the best cleaner on the team? As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Meeting as a Group. You have provided a good definition of what being professional means to you. One . A poor customer experience and how did you handle 2. Why did you decide to move on from them? I applied online. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. It's great that you have experience in this area. As an Agent Team Member, you will receive. The process took 1 week. Aww crap I was in a panic. It consists of five questions. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Mar 3, 2023 - 5.44pm. What did you accomplish while you operated them? Looking for some holiday inspiration? We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Book city tours, hop-on-hop-off buses, organised tours and more. It is just talking into the computer or phone (depending on what you use). What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. After that they invited me to attend the Assessment day. I interviewed at Qantas in Feb 2023. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Sydney Domestic Terminal. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. The process took 3 months. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Find information on travel requirements and more. What ideas have you brought to a previous role that have benefitted other staff? Don't be bashful. 2 of them, i just need to say yes or no. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Why do you want to be a customer service agent? I applied online. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. The process took 2 weeks. . He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. Choose the seat that suits you before you get to the airport on Qantas operated flights. Have a question or concern? While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Responsibilities. How to apply. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. During that one-on-one meeting, did your coworker explain their perspective? To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. I got chat interview with Qantas. Can you talk about a time when you worked effectively with others as part of a team? Qantas doesn't accept unsolicited resumes. Write down what you think is important so you can reference it when youre in the role play. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. required min 500hrs, One of the best experiences ever. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Did you do anything notable? Deals on Qantas flights across a range of Australian and international destinations. Expiry 03 March 2024 Firm price, if the ad is up the item is available. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Work with the agent to develop and maintain a digital marketing system to promote the office. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. incl. The familiar smiles are waiting to welcome you onboard. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. It consisted of being welcomed and then being split into different groups. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. A poor customer experiences and how did you handle it. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Management is excellent. It will redirect you to the airline's official page. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. The process took 4 weeks. Good job! Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. I interviewed at Qantas (Sydney) in Feb 2023. I interviewed at Qantas (Brisbane) in July 2016. Remind the interviewer of all you have to offer. ", "Yes, I do! Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? There was about a month or two wait between each step. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. They have really good training and they are a very supportive, helpful and fun company to work for Get hired today! Looking for some holiday inspiration? I interviewed at Qantas in Feb 2023. For some others I know the process was shorter and others much longer. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Empathetic? I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. "Success in my last two jobs really showcased my ability to multitask. The process took 2 weeks. why do you want to be a customer services? Browse our travel recommendations for Australia and beyond. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Upgrade your web browser for an enhanced experience. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! In my work there, providing a clean atmosphere and well-stocked products was extremely important. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. The next steps were background and security checks and finally a thorough medical which is at your own expense. I interviewed at Qantas (Melbourne). Information about visas, health and more. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Anonymous Employee. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. I interviewed at Qantas (Sydney) in Sept 2018. Applicants must have obtained unlimited working rights. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. Use your points for flights, upgrades, hotels, or car hire. I'm accustomed to talking to customers, suppliers, and contractors on the phone. Customer Service Agents. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. I interviewed at Qantas (Sydney) in Sept 2018. Then we had group activity and interview with a Qantas staff. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills.
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