Brian L. Roberts (Nov 2002)Comcast / CEO. Who is the head of Comcast customer service? Their goal is for you to go away happy enough that you won't leave or cancel your services. How can you contact Brian Roberts CEO of Comcast? the Website for Martin Smith Creations Limited . You probably know you can escalate to a manager, or even higher, to "executive" support. For general questions, call 1-888-225-5322 (TTY: 1-888-835-5322). It's important to keep detailed records of your conversations, both before and after you've gotten a hold of someone who can help.You'll need those dates, times, and names to show executive support that you've done your due diligence and gotten nowhere. The address for the corporate headquarters of Comcast Cable is One Comcast Center, Philadelphia, PA 19103-2838. Chief Financial Officer. $33,976,749 View details. The rates charged for this type of programming are not regulated. The services are primarily geared toward sports and entertainment. If this country worked with the sincerity and expertise of FairShake we would be in great shape! The services are primarily geared toward sports and entertainment. Why Charter Thinks Their Plan To Buy TWC Is Different Enough To Succeed Where Comcast Failed. That "everything's fine" follow-up goes a long way towards letting the support rep know that you're happy and they can close your case. We all want a quick, happy resolution to our problems, and we all know that calling an 800 number usually isn't a good way to get it. Comcast Corporation, established in 1963, is a global media and technology giant that includes Comcast Cable and NBCUniversal among its largest operations. Then, call back or write a letter to someone who can actually help. The information in this document represents our understanding of federal income tax laws and regulations, but does not constitute personal tax advice based on your specific situation. Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Here's what you need to know. A teacher walks into the Classroom and says If only Yesterday was Tomorrow Today would have been a Saturday Which Day did the Teacher make this Statement? (Comcasts contract is written to avoid class action lawsuits in regular court). Comcast / Xfinity phone numbers +1 800 934 6489 39 32 10% Support +1 877 231 8749 11 17 Hospitality - Questions & Ordering More phone numbers What is Comcast / Xfinity's email addresses? Contacting Comcast to initiate arbitration can get them to act some customers with severe complaints against companies like Comcast get compensation in the thousands of dollars. This information is based off of a successful EECB an reader launched. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. 1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103https://www.xfinity.com/, Main: (215) 286-1700Toll Free: (800) 266-2278, https://www.xfinity.com/support/contact-us, Primary ContactTom KarinshakExecutive Vice President Customer Experience1701 JFK BlvdPhiladelphia, PA 19103(215) 665-1700[emailprotected], Secondary ContactGreg ButzPresident, Connectivity Services and Consumer Experience1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected], David WatsonPresident & Chief Executive Officer, Comcast Cable1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected], Chief ExecutiveBrian L. RobertsChairman and Chief Executive Officer, Comcast Corporation1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected]. If you are writing a letter to register a complaint, remember to use professional and courteous language, be specific when describing the problem, and state how you hope Comcast can remedy the situation. Thanks for visiting Consumerist.com. EDGAR performs automated collection, validation, indexing, acceptance, and forwarding of submissions by companies and others who are required by law to file forms with the SEC. The Board has established a process for shareholders and other interested parties to communicate with its members. Tom Karinshak At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Wheres my airline ticket refund from GotoGate? Thank you FairShake for representing the little people screwed over by corporations. The email address is comcastcares_support@comcast.com. Begin typing your search term above and press enter to search. 1500 Market Street. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. Select the ticket number in the Ticket column on the Help Desk page. See answer (1) Copy. Hello, Im Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. You might start trying to contact Comcast on their Main Customer Service line at 1-800-XFINITY or (800) 934-6489 or through their online customer service at https://www.xfinity.com/xfinityassistant/. Complete the form and select SUBMIT NOTE. We've offered tips on how to get great customer service before, and even some helpful shortcuts to remember when dealing with a bureaucratic service department. 2023 FairShake. David N. Watson serves as President and Chief Executive Officer, Comcast Cable. As you can see, he figured out that the Comcast corporate email address format was firstname_lastname@cable.comcast.com, and then he plugged in the names for all the executives he could find. By figuring out the internal email address structure of the company and the names of the VPs or executives you want to reach out to (namely, VPs of customer service, or regional vice presidents) you can email your concerns directly to someone who will, at least, put them in the hands of someone who can address them appropriately. You can follow the CallRed team at @CallRedApp on Twitter. If you continue to use this site we will assume that you are happy with it. Its been eight months. Vrbo offered a refund after my husband lost his job. Analyst: How Much Does Comcast Lose If You Cut The Cord? Location: 1500 Market Street, Philadelphia, 19102-2148, Pennsylvania. If you have been unable to resolve your Comcast problem after exhausting your local city's Comcast escalation process, you can escalate it to the Comcast Executive Complaint Center, and they will address your issue within 24 hours.They can be reached at: 215-665-1700They are listed as:ComcastOne Comcast CenterPhiladelphia PA 19103(215) 665-1700An People need to know someone is out there to help! The stakes are higher, they need more information to help you, and they have more power to actually get things done. Best of the Best. Were always here to help. Brian L. Roberts (Nov 2002)Comcast / CEO. Even if you don't and you do eventually need to escalate, you'll be able to do it quickly and use the ineptitude of those bottom tiers to help you get what you need from the higher ones. Let the rep you worked with know that everything is in order, and that you'd like to hold on to their contact information in case the issue crops up again. Comcast has no control over the information provided by EDGAR and cannot guarantee the sequence, accuracy, or completeness of any information or data displayed through EDGAR. Today, Comcast Corporation has approximately 186,000 employees worldwide and $121 billion in annual revenue. He explained: We've found that the most effective messages include a clear purpose, your account / contact information, details on other ways you have reached out for help (if applicable), and are polite. It often gets customers what they want, but can take some navigation. Weve learned that Comcast has a special customer service department just for wealthy and famous customers. Instructions for following this process, and what to do after you contact Comcast, can be found here. $27,356,996 View details. On another note, please be sure to include specific details on the issues you're facing. Search It also lets you set the terms under which the case is closedand lets you leave the door open to future contact. Wiki User . In the past six months, I've struggled with a billing and phone buying issue with Verizon Wireless, and regular service outages with Comcast, two companies notorious for less-than-stellar customer service. While Comcast still rates well below providers known for great customer service (Verizon, DISH, DIRECTV), Comcast certainly isnt the worst provider out there. Before you aim right for the top, give those lower tiers a chance first. Those people generally have more time to talk to you and more leverage to give you what you want, but they also have the most difficult customers, the worst calls, and want to resolve their issues quickly and painlessly. Vrbo took my $1,270! If it's not, you'll be happy you still have someone who's familiar with your issue. boeing 767 patriot express. At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer). administrator. Use what happened on your previous calls or in your tweets as the scaffolding for your story. Comcast calls its customers more shocking names. Comcast Cable, LLC operates its home cable service under the name Xfinity. company since his private email is not available. You may have to enter a lot of personal information to get connected, including your ZIP code. . They got more done in a few weeks than I did in over two years. How do I contact Comcast executives? Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Want VIP treatment? It can be tempted to just hang up and walk away having won the day, but don't play the short game. who we are; staff; career; services. To sue Comcast you start by sending a demand letter to contact Comcast at their legal address is an initial step in the Small Claims process. Each time I've been reached out to exec-level support, I've always gotten two or three people respond and offer their assistance. The representative kept sending emails and text messages that I couldn't open so I couldn't review the plan, but he overrode the approval process anyways. Call the Main Line for Comcast's Executive Offices at (866) 429-0152. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Each piece of evidence you present is more fuel on the fire. Where is it? Call the Main Line for Comcasts Executive Offices at (866) 429-0152. Let's go. Be clear about what you want, what your problem is, and follow through. We've mentioned that it's important to be clear, concise, stick to the facts (and avoid your life story), and go right for what you want. Where is Rembrandt in The Night Watch painting? Want more consumer news? Comcast Center, 1701 John F Kennedy Blvd Philadelphia, PA, US (HQ). All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home It's not enough at that level to just complainwhen you get a hold of the people who can really help you, you need to bring your A game to make sure you walk away happy, and they can put your issue to bed. If a refund you were promised doesn't come through, or you're billed for something you shouldn't be, you'll want to pick up from where you left off, not start over from scratch. Why wont Comcast remove my early termination fee? The information here is provided for your convenience only. To contact Brian Roberts, CEO of Comcast, you can email the Call the Main Line for Comcast's Executive Offices at (866) 429-0152. We've all been there: You call customer service, get bounced around, transferred, and dropped. FCC: Nuh-Uh. Youll also connect with other readers who want to make the world a better place. Check your browser settings or contact your network Check your browser settings or contact your network We may earn a commission from links on this page. You'll get more if you do like Dragnet and stick to just the facts. Navigate to the FCC website; then scroll down the page and click on Filing Complaints under Consumer Center on the left side of the page. We use cookies to ensure that we give you the best experience on our website. Regardless of the position of the person you're speaking to, they answer to someone, and that person answers to someone else. So if you love or hate Comcast and want to make sure the man at the top knows it, here's his contact info: Brian Roberts, CEO. Menu. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Can I get a refund for my Marriott Vacation Club Points? Comcast Fights Back Against Washington States Potential $3.6B Deceptive Service Plan Lawsuit, Comcast Still Not Quite Sure If Its $70 Gigabit Offer In Chicago Actually Exists, Comcast Must Pay $33M To Settle Charges It Listed 75,000 Unlisted Phone Numbers, Why Your Cable Company Doesnt Always Know If Your New Address Gets Service, Analyst: How Much Does Comcast Lose If You Cut The Cord? He explained: We truly believe that companies want to help, so I suggest writing the email in a way that puts the reader in your shoes. Comcast Complaints: How You Can Get Justice (and Money Back). If things go south, call one of the other people who initially reached out to help. Were always here to help. Describe how you got to where you are now. Will this be the busiest spring break ever? Likely, the larger pool of hatred can be credited to its wider availability. Comcasts Chairman & Chief Executive Officer is Brian Roberts. An All-American in squash, Brian competed six times in the Maccabiah Games in Israel. Comcast Cable, LLC operates its home cable service under the name Xfinity. He was recognized byBarronsas one of the Worlds Best CEOs, named a Businessperson of the Year byFortunemagazine and named one of Americas top CEOs byInstitutional Investormagazine for the 17th time. If that sounds familiar, you're not alone. Brian is a member of the Business Roundtable and served on President Obamas Council on Jobs and Competitiveness. What is the answer punchline algebra 15.1 why dose a chicken coop have only two doors? Emails found on company website comcast_privacy@comcast.com 100% Support 0 0 Emails found on 3rd party websites misha_mcclure@comcast.com 99% 0 0 That information helps the company rep help you without suggesting solutions you've heard or been through already. After your issue is resolved, stay in touch with the reps you spoke to. Whos Right? You probably wont get through to a senior executive directly, but their assistant will often transfer you to an escalated customer service process that is more likely to get results. Brian_Roberts@Cable.Comcast.com, Possible conversational icebreakers: Comcast lies about customers cable bill can you help him fix it? There's another good reason to keep track of your contacts: Once you get noticed, you may suddenly have an embarrassment of customer service riches. Brian has won numerous business and industry honors for his leadership. Finally, you might try using executive email addresses, or the Executive Email Carpet Bomb, as our friends at The Consumerist put it. Mark Woodbury: Expanding the Universal Brand with New Destinations and Experiences, Prasanna Gopalakrishnan: Creating an Open, Inclusive, and Thriving Environment, Kunle Ekundare: Bringing the New Next Generation Xfinity xFi Gateway to Life, Linda Yaccarino: Building a One Video Future For Advertisers & Partners, Broderick Johnson: Championing Digital Equity - A Story of Partnership, Executive Vice President, Comcast Global Audit & General Auditor, Executive Vice President, Legal Regulatory Affairs & Senior Deputy General Counsel, Executive Vice President & Senior Deputy General Counsel, Comcast Corporation and Executive Vice President & General Counsel, Comcast Cable, Executive Vice President, Global Corporate Development & Strategy, Executive Vice President, Comcast Corporation and General Counsel of NBCUniversal, Executive Vice President, Public Policy & Executive Vice President, Digital Equity, Executive Vice President, Corporate Strategy, Comcast Corporation and Chief Financial Officer, NBCUniversal, Executive Vice President, Chief Accounting Officer & Controller, Executive Vice President, Federal Government Affairs, Executive Vice President, Investor Relations, Chairman and Chief Executive Officer, Comcast Spectacor, President & Chief Executive Officer, Comcast Cable, Executive Vice President and Chief Diversity Officer, Comcast Corporation & President, Comcast NBCUniversal Foundation, Senior Vice President, Corporate & Financial Communications, Senior Vice President, Brand & Digital Communications, Comcast Corporation, Senior Vice President, Government Communications, Senior Vice President, Corporate Financial Planning and Analysis, Senior Vice President, Chief Compliance Officer, and Senior Deputy General Counsel, Senior Strategic Advisor, Federal Government & Corporate Affairs, Senior Vice President, Diversity, Equity, and Inclusion, Senior Vice President, External & Government Affairs, Senior Vice President & Senior Deputy General Counsel, Senior Vice President, Chief Mergers & Acquisitions Counsel and Senior Deputy General Counsel, Senior Vice President, Internal Communications, Senior Vice President, Senior Deputy General Counsel & Assistant Secretary, President, Connectivity Services and Consumer Experience, Chief Financial Officer & Executive Vice President, Comcast Cable, Senior Vice President, Military and Veteran Affairs, President, Technology, Product, Experience, Comcast Cable, Senior Vice President and Chief Diversity Officer, Comcast Cable, President, Content Acquisition, Comcast Cable, Executive Vice President, Human Resources, Chairman, Content Distribution, NBCUniversal, Chairman, Universal Filmed Entertainment Group, Chairman, NBCUniversal Television and Streaming, Executive Vice President, Chief Diversity Officer, NBCUniversal, Chairman and Chief Executive Officer, Universal Parks & Resorts, Chairman, Global Advertising and Partnerships, Group Director, Strategy and Partnerships, Group Chief Marketing, Corporate Affairs and People Officer, Executive Vice President & Chief Executive Officer, UK & Europe, EVP and Chief Executive Officer New Markets and Businesses, Chairman & Chief Executive Officer, Comcast Corporation. Is BCD Travel a good company to work for? Remember, high-tier support generally wants to get in, fix your problem, and give you what you want. So if you love or hate Comcast and want to make sure the man at the top knows it, heres his contact info: Brian Roberts, CEO Other images by State Farm, EmsiProduction, Laura Blankenship, Tim Parkinson, and blu-news. What is the corporate office for Xfinity? Make use of services like GetHuman, which can connect you with a real person or schedule a callback from the company you need to talk to.
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